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      • Develop your criteria for selecting VDI software

        Learn about the latest options for VDI platforms and get an overview of the vendors and products that IT has to choose from. Also, get more information about the decision-making process when determining if you need VDI, and whether you should choose VDI or Terminal Services.

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      • Adapting to life after Heartbleed

        22 April 2014

        Includes:
        • Royal Bank of Scotland maps transaction supply chain
        • Greenpeace singles out datacentre firms for lack of energy efficiency
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      • Computer Weekly networking case studies

        Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking.

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      • Contact center technology today requires a new approach

        Managing customer relationships today is about a whole lot more than a weekly newsletter and a few phone lines. Organizations ahead of the curve have accepted this rule, drilling down on customer experience management strategies designed to deal with the multitude of communication channels available to customers. It's not just about about the technology -- though, that is an important part of CEM. Successful customer service is also about strategy: how to ensure customers are satisfied at each and every point of contact, whether it's via smartphone, tablet, email or social media.

        This three-part guide will focus on the steps that companies need to start making to keep up. We kick off with a guide to forming a successful e-commerce strategy -- starting with six key factors that can make or break a customer's shopping experience and, ultimately, your business. Next we examine the "outside-in" approach to contact center technology -- putting yourself in the customer's shoes and making the technology they use to contact you as simple as possible. We close with a look at where tomorrow's CEM technology is heading.

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      • E-book: A technical guide to network security monitoring

        Your organization’s network is more than a collection of pipes through which traffic flows: it’s your business’ fundamental IT architecture. Your security devices keep a watchful eye on traffic and systems, and maintain the integrity of your data and systems. Check out this guide to network security monitoring from SearchMidmarketSecurity.com.

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Featured E-ZINES on searchMidmarketSecurity.comView all >>

  • Information Security magazine

    Information Security is the leading publication for enterprise security professionals, providing in-depth coverage of security technologies, practices and trends.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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  • Tap into enterprise data governance for business value

    Data governance is all about managing data as a business asset and ensuring that data is accurate, consistent, integrated, timely, complete and secure. This report examines the market trends for implementing data governance. Based on data from a recent survey of 317 business intelligence professionals, IT professionals and consultants, this SearchBusinessAnalytics Benchmark Report analyzes the responses and provides trend information on the increasing executive acceptance of the importance of managing data as a corporate asset, the current status and types of data governance initiatives, data quality and data governance benefits.

  • VM management and capacity prediction

    As hypervisor features have become more similar, the next vendor battleground will be over management software. Microsoft and VMware have similar capabilities, and now they'll look to make their products stand out by touting their management tools and complimentary products. Soon, IT pros won't spend time looking at unique features when they compare hypervisors; they will be looking at how an organization can use the hypervisor to improve workflows throughout the data center.

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OTHER FEATURED E-HANDBOOKS